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Terms & Conditions ↘️

Cancellation Policy

  • No cancellations, refunds, or changes can be made

Confirmation

  • You will receive confirmation of your booking instantly via email. In the event that you do not receive an email from us, please check your Spam folder or notify us via email

Room Rates

Room rates shown on the The Waterway Villa Website are charged on a per room per night basis inclusive of Meals (afternoon tea, dinner & breakfast) and Add-Ons.

Weekdays : Sunday, Monday, Tuesday, Wednesday & Thursday

Weekends : Friday & Saturday

Surcharge applies for weekend, eve of public Holiday & public Holiday.

Additional charge per guest will be applicable above the minimum number of guest listed to the respective villa/room

  • Surcharge of RM150 per night for adults or RM75 per night for children under aged 3 to 11 years old
  • Guest must provide ID for children otherwise adult rates will be charged

Room rates include service tax, service charge, VAT or GST (as applicable) and/or other similar charges or tax subject to the requirements of the country or location where the Hotel is located. These will be charged at the prevailing rates and are payable in the currency country where the Hotel is located.

Room rates and details are correct at the time of publication and are subject to change without notice.

Rooms

The following amenities are not available in our rooms:

  • Room service, in-room, telephone, radio, wardrobe, iron and ironing board, bathrobe, mini-bar
  • Additional or extra beds, towels, pillows or duvets

Transportation for Hill & Glass Villa is from 7.15am ~ 11.30pm everyday.

Restrictions

You may not bring the following into our Hotels:

  • pets
  • any electrical appliances and/or equipment for heating and/or cooking purposes
  • any form of firearm, fireworks and weapons
  • Outside food & drinks to the lobby

Additional restrictions:

  • No additional orders or special food preparation will be available at the restaurant
  • Strictly no fruit picking at the fruit farm
  • Guests will have to park their vehicle in the designated parking area.
  • Vehicle entry into the premise of the resort is strictly not allowed

The Waterway Villa reserves the right to remove and/or confiscate any of the above items found in any Hotel room immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the Hotel room, premises or property or to any Hotel guests or third party as a result of your failure to comply with this policy.

The Waterway Villa further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the Hotel room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Hotel room, the Hotel premises, the other Hotel guests, our staff or any other persons or the reputation of The Waterway Villa Hotel, without any compensation and/or any reimbursement to you.

The Waterway Villa is committed to providing a smoke-free environment in all Hotel premises. Smoking is prohibited in any part of the Hotel premises including but not limited to Hotel rooms, except in any restricted smoking area(s) designated by The Waterway Villa (if any) (“Non Smoking Policy”). Failure to comply with this policy shall entitles us to impose a RM100 penalty fee.

Check-in and Check-out

The Waterway Villa operate a strict check-in and check-out policy, the times of Check-in is by 3.00pm & Check-out is by 12.00pm

CHECK-IN

Booked rooms will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled upon no-show and The Waterway Villa shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.

A refundable key card deposit of RM100 is required upon check-in at The Waterway Villa to cover loss or damage of the key card issued.

CHECK-OUT

If you check-out beyond the stipulated time at the Hotel of your stay, The Waterway Villa reserves the right, without further notice to you, to charge you an additional one (1) night’s stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. The Waterway Villa shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.

Changes and Cancellations

Payments made for bookings (including Add-Ons, if any) are strictly non-refundable.

Changes

Change of a booking date is not allowed once booking is made.

Cancellations

All bookings cannot be amended, modified or cancelled. Any booking cancellation or failure to arrive on the scheduled check-in date will be treated as a no-show in respect of a booking and will result in the total payment under that Booking Confirmation (including any applicable tax paid) non-refundable and will be forfeited.

Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully, which terms of promotion shall apply to the booking and shall be binding on you.

Damage

You are liable for any damage howsoever caused to the allocated room(s) or to the Hotel premises or property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. The Waterway Villa reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by The Waterway Villa as a result of the aforesaid. Regardless, The Waterway Villa further reserves the right to commence legal proceedings against you without notice.

Right to Refuse Accommodation

The Waterway Villa reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:

  • the booking has been paid through fraudulent means
  • as permitted under the provisions of these Terms and Conditions

Limitation of Liability

The Waterway Villa is responsible for providing the room(s) stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

To the extent permitted by law, The Waterway Villa do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “Force Majeure”).

Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, The Waterway Villa will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the The Waterway Villa Website or stay at the relevant Hotel even if caused or contributed to by The Waterway Villa's negligence, wrongful act / omission or breach of these terms and conditions or breach of duty or otherwise.

All activities have inherent risks to health and safety and The Waterway Villa will not be responsible for any eventualities related to any activities or services booked through the The Waterway villa Website or during your stay at a Hotel.

The Waterway Villa will not be responsible for any loss or damage of property left in Guest’s room and/or the Hotel property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.

NOTWITHSTANDING ANY CONTRARY PROVISION HEREIN, IN NO EVENT SHALL THE WATERWAY VILLA OR THEIR RESPECTIVE AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU FOR ANY LOSS OR INJURY OR ANY DAMAGES, EITHER DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOST SAVINGS) RESULTING FROM OR IN ANY WAY CONNECTED TO THE SITE OR THESE TERMS & CONDITIONS, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Changes to these Terms & Conditions

The Waterway Villa reserves the right to cancel, amend or vary the arrangements and content featured on the The Waterway Villa Hotels Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. Your continued use of the Website will constitute your acceptance of any such cancellation, amendment, or variation.